Provide infrastructure and systems support for the IT environment of VSETH, supporting multiple student organizations and commissions, involving tasks, including but not limited to:

• Administer identity and access management tasks using Active Directory, LDAP, and ETH IAM, including onboarding devices and users into the VSETH domain environment.
• Manage service requests and incident resolution through the OTRS ticketing system, maintaining high response standards for infrastructure-related issues faced by various student organizations. .
• Administer the VSETH network infrastructure using NetCenter, coordinating with the ETH Mail Service Desk to implement domain-level configuration and permission changes.
• Manage and maintain a 30-device fleet using the Baramundi Management Suite for Windows Server and Windows client systems, including troubleshooting, configuration and device lifecycle management.
• Perform hardware and software troubleshooting for organizational devices (network connectivity, authentication/login issues, system failures, battery problems, and configuration errors).
• Support domain device integration by configuring machines in Active Directory and ensuring proper authentication and policy application within the VSETH infrastructure.
• Diagnose and resolve issues in in-house resource management tools developed within the SIP (Student Innovation Platform) by reviewing codebases and updating internal documentation when necessary.
• Manage Kubernetes-based WordPress deployments within the SIP, handling updates and troubleshooting plugin issues.
• Onboard and train OIV representatives from the VSETH commissions and student organizations on IT resource provisioning, system usage, and infrastructure management.

• Labeled and structured business documents for machine learning training pipelines.
• Performed data aggregation and preprocessing using Python and Excel.
• Supported internal workflows related to ERP systems and business process management.